Frequently Asked Questions

Find Informative Answers To
All Your Questions Below

  • Where is your bakery equipment designed, manufactured and assembled?
    We only import internationally-recognized brands of raw materials and spare parts from Europe, which are of the finest heavy-duty quality, to ensure the durability and longevity of our machinery products. All of our bakery equipment is designed, manufactured and assembled in Lebanon.
  • Can you help me choose the right equipment for my bakery?
    Yes, our team of experts can assist you in choosing the equipment that best fits your specific needs and budget.
  • What is the process for determining the production capacity and diameter of a loaf?
    You can find our catalogs on our website, which provide information on the different capacities and loaf diameters available for each type of product.
  • What is the required space needed for an automated production line?
    The automated production line requires a minimum area of 100m2 meters up to 200m2 – excluding storage area for raw materials and bread storage.
  • Is a specific type of oven required for each type of bread? And what is the oven operated by?
    We design many types of ovens to meet all types of flat bread – operated by gas or diesel burners.
  • Do your machines comply with the specifications of various regions?
    Our company has obtained multiple highly esteemed certifications that confirm our machines meet the required specifications in each region.
  • What does our after-sales support entail?
    Our after-sales support comprises online consultation, as well as a team of technicians who are available around the clock to offer maintenance and ad-hoc services.
  • Is documentation for maintenance, spare parts, and troubleshooting available?
    Both hard and soft copies of the operation manual books will be provided along with the production line.
  • What type of warranty do you offer?
    All machines come with a one-year warranty, starting right from the date of installation.
  • Do you provide freight services and installations of machinery?
    We offer international shipping for all our clients, in addition to assigning a technical supervisor to oversee the installation, and to train your staff on machine operation and maintenance.
  • What payment methods do you accept?
    We accept a variety of payment methods, including credit card, bank transfer, and Letter of Credit (LC).